Refund Policy

Refund Statement

Due to the nature of our charity and because YourAid regularly remits funds overseas, in particular Cambodia to fund its international programs, we would not offer any refunds of donations received. However, under special circumstances described in this section, we would consider such a request but would be under no obligation to give such refunds. Any final decisions on refunds will be at the discretion of YourAid.

Donations and Refunds

YourAid accepts all donations in good faith. Whilst we understand entirely that everyone has different preferences regarding donations and that sometimes it is not convenient to give, we will not refund a donation that has been knowingly and voluntarily given to us.

  • We will refund if there was an error made by YourAid or one of our agents

  • We will refund if the donation was provided by a vulnerable person

  • We may refund if the donor entered the wrong amount

  • We may refund if there are exceptional circumstances

Should an error in the donation amount be detected and a request for refund made after 90 days have expired, YourAid regrets that we are unable to issue a refund.

YourAid is a non-profit charity organisation and we reserve the right to deduct any bank or transaction charges for any refund processed.

If a donation is refunded, the associated tax receipt is no longer valid and accordingly should be securely destroyed. Please note it is your responsibility to submit only correct receipts to the Australian Tax Office.

Change of Mind about your Donation

Once you have donated to YourAid we cannot give refunds if you change your mind. For this reason that we ask that you make your decision to donate to us carefully.

Errors by YourAid

Should an error be made by YourAid, one of our representatives or our financial institution(s), we will process a refund as soon as possible when notification of the error is received with all associated cost of the refund to be borne by YourAid.

Applying for a Refund

If you wish to apply for a refund please submit your request by providing your full name, evidence of donation made, full mailing address and phone number. Please include details of how you made the donation, the date and amount given and the circumstances justifying your request. Upon receipt we will review your application and respond within 14 business days.

Please send your request in writing to:

YourAid
90-92, Camperdown, NSW 2050
Tel: 02 9519 6054
Email: info@youraid.org.au